Shipping Policy – Metallic Hub

At Metallic Hub, we are committed to providing a smooth, reliable, and transparent delivery experience for our customers across India. We understand the importance of timely and secure delivery, especially when purchasing furniture and storage products such as metal shoe racks and home organization solutions.This Shipping Policy outlines the terms and conditions related to order processing, shipping, delivery timelines, tracking, and customer responsibilities.

Service Availability

Metallic Hub currently ships products across India. At this time, we do not offer international shipping services.We continuously work to expand our delivery network and ensure that customers from different regions can enjoy our products with a hassle-free shopping experience.

Order Processing Time

All orders placed on our website are subject to verification and product availability.Once an order is successfully placed, our team begins processing the order. Due to the nature of our products and packaging requirements, order processing may take approximately 10 to 15 business days before dispatch.Processing time may vary during:High-demand seasonsFestival periodsPublic holidaysPromotional sales eventsUnexpected operational delaysCustomers will be notified if any significant delay occurs.

Shipping Charges

We are pleased to offer FREE SHIPPING on all eligible orders across India.There are no hidden shipping charges. Any applicable charges, if required for special delivery requests or remote service locations, will be clearly communicated before order confirmation.

Delivery Timeline

After dispatch, delivery timelines may vary depending on the customer's location, courier partner availability, weather conditions, and logistical factors.Estimated Delivery Time:Metro Cities: 3–7 Business DaysTier 2 & Tier 3 Cities: 5–10 Business DaysRemote Areas: 7–15 Business DaysPlease note that delivery estimates are approximate and not guaranteed.

Cash on Delivery (COD)

We currently offer Cash on Delivery (COD) on selected orders and serviceable locations across India.Metallic Hub reserves the right to:Limit COD availability on certain productsRestrict COD for high-value ordersRequest prepaid payment in specific circumstancesCustomers are advised to provide accurate contact information to ensure successful COD deliveries.

Order Tracking

Once an order has been dispatched, customers may receive shipping updates via email, SMS, or phone communication.Tracking details will be shared whenever available, allowing customers to monitor shipment progress and estimated delivery dates.

Delivery Attempts

Courier partners generally make multiple delivery attempts before returning a shipment.Customers are requested to:Remain available on the registered contact numberEnsure someone is available to receive the packageProvide accurate delivery informationFailure to accept delivery may result in shipment cancellation or additional delivery charges.

Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, certain situations may cause delays, including:Extreme weather conditionsTransportation disruptionsGovernment restrictionsNatural disastersCourier operational issuesHigh order volume periodsMetallic Hub shall not be held liable for delays caused by circumstances beyond our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping details at the time of order placement.Metallic Hub shall not be responsible for delays, failed deliveries, or additional costs arising from incorrect addresses, incomplete addresses, invalid phone numbers, or customer unavailability.

Damaged or Tampered Packages

Customers are requested to inspect packages upon delivery.If the package appears damaged, tampered with, or opened, please contact our support team within 48 hours of delivery and provide clear photographs for review.

Lost Shipments

In rare cases where a shipment is lost during transit, our team will coordinate with the courier service to investigate the issue.Resolution timelines may vary depending on the courier partner's investigation process.

Delivery to Remote Locations

Certain remote, rural, or non-serviceable locations may require additional delivery time.In such cases, customers will be informed if extended shipping timelines apply.

Changes to Orders

Customers wishing to modify shipping details must contact us as soon as possible after placing the order.Once an order has been processed or dispatched, modifications may not be possible.

Policy Updates

Metallic Hub reserves the right to update, modify, or revise this Shipping Policy at any time without prior notice.Customers are encouraged to review this page periodically for the latest information.

Contact Information

Email: metallichuh659@gmail.com
Website: https://metallichub.in/
Our support team will make every effort to assist you and ensure a satisfactory shopping experience.