Refund and Returns Policy

Refund & Return Policy – Metallic Hub

At Metallic Hub, customer satisfaction is our priority. We strive to provide high-quality products and a smooth shopping experience. However, if you are not completely satisfied with your purchase, please review our Refund and Return Policy below.

By placing an order on our website, you agree to the terms outlined in this policy.

Return Eligibility

Customers may request a return if the product received is:

Damaged during transit
Defective or broken upon delivery
Incorrect product received
Missing parts or accessories

To be eligible for a return, the product must:

Be unused and in its original condition
Be returned with original packaging and accessories
Not show signs of misuse, damage, or alteration by the customer
Be reported within 48 hours of delivery

Requests made after the specified period may not be eligible for return or replacement.

Non-Returnable Items

The following situations are generally not eligible for return:

Products damaged due to improper use by the customer
Products assembled, modified, or altered after delivery
Minor variations in color, finish, or design that may occur due to screen settings or manufacturing processes
Return requests submitted after the return reporting period
Products purchased during special clearance or final sale promotions, unless received damaged or defective

Damaged or Defective Products

If your product arrives damaged, defective, or incomplete, please contact our support team within 48 hours of delivery.

To help us process your request quickly, please provide:

Order number
Customer name
Clear photographs of the product
Photographs of the packaging
Description of the issue

Our team will review the information and provide an appropriate resolution.

Replacement Policy

Where applicable, Metallic Hub may offer a replacement instead of a refund.

Replacement requests are subject to:

Product availability
Verification of damage or defect
Approval by our support team

If the same product is unavailable, an alternative solution may be offered.

Refund Process

Refunds are approved only after inspection and verification of the returned product or supporting evidence provided by the customer.

Once approved, refunds will be processed through the original payment method whenever possible.

Refund processing times may vary depending on:

Banking institutions
Payment gateways
Financial service providers

Customers are advised to allow sufficient processing time after approval.

Cash on Delivery (COD) Orders

For Cash on Delivery orders, approved refunds may be processed through bank transfer or another suitable payment method requested by our support team.

Customers may be required to provide accurate bank account details for successful refund processing.

Cancellation Policy

Orders may be cancelled before they are dispatched.

Once an order has been processed or shipped, cancellation requests may not be accepted.

Metallic Hub reserves the right to cancel any order due to:

Product unavailability
Pricing errors
Payment verification issues
Suspected fraudulent activity

In such cases, customers will be notified and any eligible payment will be refunded.

Return Shipping

In cases where a return is approved due to a damaged, defective, or incorrect product, return shipping arrangements may be coordinated by Metallic Hub.

Customers should not return products without prior authorization from our support team.

Unauthorized returns may not be accepted.

Limitation of Liability

Metallic Hub shall not be liable for any indirect, incidental, or consequential damages arising from the use of products purchased through our website.

Our liability is limited to the purchase value of the product concerned.